Tag: Employee Experience

March, 2023 18th

Being Involved in the Planning of the Work that Affects Us

Several years ago, one of our hotels was undertaking a renovation of front desk area.  Initially, working together on the project were the typical expected players – the General Manager, the Director of Engineering, and an outside design firm.  The employees who would be using the newly designed area enlivened Service Value 9, “I am […]

May, 2022 11th

The Power of Our Employee Promise

Our Gold Standards are the foundation of The Ritz-Carlton. They encompass the values and philosophy by which we operate and include our employee promise, which reads: At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and […]