The Ritz-Carlton is known for its excellence in guest service and for the genuine care expressed by our Ladies and Gentlemen. We strive to make every experience at our hotels unique and memorable. This kind of service would not be possible without teamwork. Service Value 7 states, “I create an environment of teamwork and lateral […]
At The Ritz-Carlton, Service Value 4 states “I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.” Key Success Factors are set through the Strategic Planning Process. They drive our action and measure our performance. Community Footprints is the corporate social responsibility program at The Ritz-Carlton that […]
Today, we explore Service Value 2, “I am always responsive to the expressed and unexpressed wishes and needs of our guests.” This Service Value relates closely to the second step of our Three Steps of Service, “Anticipation and fulfillment of each guest’s needs.” Put simply: Expressed wishes and needs are what the customer is willing […]
With many focused on fostering purpose and driving value through their individual roles, organizations remain eager to drive transformation in meaningful ways to retain top talent, attract new talent all while powering meaningful customer, patient or fan experiences. As we know all too well, unforeseen circumstances will always come along to affect human society as we […]
Return on Experience (ROX) through Customer Relationships 84% of organizations working to improve the Customer Experience (CX) report an increase in revenue. Explore our tips for building meaningful customer relationships across – each has the potential to improve your bottom line. DO Treat customers as if they will remain customers. DON’T treat them as though this […]