Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with The Ritz-Carlton knows a little bit about how we believe in using empowerment to support (and well, empower) our Ladies & Gentlemen. Each Lady & Gentleman at The Ritz-Carlton, at all levels, are empowered to spend a dedicated amount per guest, per […]
Increasing employee engagement investments by 10 percent can increase company profits by $2,400 per employee per year. With this information in mind, it’s clear why effective interview engagement matters throughout each point in the hiring cycle is critical. SCENARIO A bright, young, talented job candidate comes to an office for a job interview. During the […]
“You’ve got to eat while you dream. You’ve got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.”— Jack Welch, former chairman […]
DOs and DON’Ts of Providing Effective Employee Feedback Employee feedback is essential to foster employee engagement. At The Ritz-Carlton, we always say that feedback is a gift. This is especially true when providing employee feedback. Sharing this important information on an ongoing basis will mitigate surprises when it comes time for the annual review process. […]