Experiences Designed for You
At The Ritz-Carlton Leadership Center, we specialize in the art of transformational experiences. We offer a comprehensive catalog of programs, keynotes, workshops that can be delivered at the location of your choosing.
Designed to share legendary Ritz-Carlton best practices, each program harnesses the processes, insights and philosophies in a variety of formats that engage and inspire adult learners and audiences worldwide.
Whether you select us for an intimate executive retreat or a keynote for your conference, or you embrace our learning pathways as your long-term educational partner, we know that your organization will be delighted with the results and outcomes that we facilitate.
It would be our pleasure to learn more about your goals and shape an innovative program to align with your objectives. Contact us to learn what The Ritz-Carlton Leadership Center can do for your organization.
Learn more about each of our programs below, including topics covered, intended outcomes and available delivery options – spanning our half or full day format to a keynote tailored to your program needs.
| Available Onsite Offerings | Recommended Audience |
|---|---|
| Brand Differentiating Service | Delivering an Elevated Experience | Experienced Professionals providing customer experience, technical experts, managers, senior managers and leaders managing operational disciplines |
| A Culture of Excellence | Building Success from Within |
Technical experts, managers, senior managers, function/discipline leaders |
| Creating Brand Advocates | Fundamentals of Service | Professionals who are responsible for providing the customer experience through first-hand interaction. |
| Leading Employee Excellence | Relevant across industries worldwide, this program is created for leaders responsible for shaping strategies, and those managing the career development of others. |
| The Ritz-Carlton Experience | All levels of professionals who are responsible for the customer experience or engagement disciplines through either first-hand interaction or management responsibility, such as a Chief People Officer, Vice President of Customer Experience, Human Resources Manager, Customer Service Representative, or a Front Desk Agent. |
| The Art of Service Recovery | This workshop is ideal for organizations looking to elevate the overall end-to end Service Recovery experience your employees provide. Attendees from across your business can include (but are not limited to) Leaders, Managers and Service professionals who are responsible for providing the customer experience. |