Month: January 2018

January, 2018 30th

Leadership Lessons

Successful executives learn their most important leadership lessons through: 70% Challenging assignments (job changes and stretch assignments); 20% Other people (bosses, coaches, mentors, etc.) and 10% Formal courses and books. (source) Learning is a life-long journey. “I learn best by doing.” Isn’t the ultimate goal of learning to be able to do the thing that […]

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Avoid Awkward Customer Service

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4 Tips for Addressing Employee Burnout

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Building Meaningful Customer Relationships

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January, 2018 10th

Employee Feedback

DOs and DON’Ts of Providing Effective Employee Feedback Employee feedback is essential to foster employee engagement. At The Ritz-Carlton, we always say that feedback is a gift. This is especially true when providing employee feedback. Sharing this important information on an ongoing basis will mitigate surprises when it comes time for the annual review process. […]

Blog Insights

4 Tips for Addressing Employee Burnout

Blog Insights

Building Meaningful Customer Relationships

Blog Insights

Customer Engagement

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