Whether onsite at a Ritz-Carlton Hotel or participating virtually, our Courses immerse clients in The Ritz-Carlton best practices while offering philosophical and actionable takeaways powered by our legendary customer experience knowledge.
Our courses are facilitated by our expert team of Consultants and are held both virtually and at various Ritz-Carlton hotels across the United States.
Explore our upcoming course calendar here.
Course Descriptions
Be Better Than Ever with our Brand’s Best Practices: $2,000 Enrollment Fee per Attendee
The new year is here and many are seeking new pathways to success and transformation in the year ahead. As we know all too well, unforeseen circumstances will always come along to affect human society, and in turn, exert their influence on our businesses. Success will follow those who – in times of transition – find the inherent opportunity to transform. Are you ready to join us f...
Discover the Essentials for Service Recovery: $950 Enrollment Fee per Attendee
The Ritz-Carlton has been service recovery obsessed for decades – tracking every guest incident, how it is handled, analyzing resolution success, surveying guest satisfaction, and rewarding employees for ...
One cannot extend legendary service without having robust systems and processes in place.
As an award-winning employment brand, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Whether you’ve re-opened your business in a changed world or are faced with re-vitalizing a flagging culture that has shifted to a virtual or hybrid work environment, our trusted processes take the guesswork out ...
Any brand not emotionally engaging their customers, risks losing those customers to a competitor that will. Especially in a volatile market, consumers are likely to spend time and money where they feel valued.
At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every Lady and Gentleman is educated in the emotional and psychological aspects of service. With this program, you will learn how our time-tested methodologies foster a culture of person...