Whether onsite at a Ritz-Carlton Hotel or participating virtually, our Courses immerse clients in The Ritz-Carlton best practices while offering philosophical and actionable takeaways powered by our legendary customer experience knowledge.
Our courses are facilitated by our expert team of Consultants and are held both virtually and at various Ritz-Carlton hotels across the United States.
Explore our upcoming course calendar here.
| Available Course Experiences | Recommended Audience |
|---|---|
| Leading Employee Excellence | People Leaders directly responsible for the management, coaching and/or career development of others throughout their organization |
| A Culture of Excellence | Building Success from Within | Technical experts, managers, senior managers, function/discipline leaders |
| Brand Differentiating Service | Delivering an Elevated Experience | Technical experts, managers, senior managers, function/discipline leaders |
| Excellence in Healthcare | Building Success from Within | All levels responsible for patient experience directly or through management |
| The Art of Service Recovery | Building Trust & Loyalty | Service professionals who are responsible for providing the customer experience through first-hand interaction |
| Best Practices & Foundations of Our Brand | Experienced Professionals providing customer experience, technical experts, managers, senior managers and leaders managing operational disciplines |