Explore our Latest Blog Insights

Transform Customer Problems Into Opportunities

72% of customers will share a positive experience with 6 or more people. On the other hand, if a customer is not happy, 13% of them will share their experience with 15 or (...)

April 6, 2021
  • Avoid Awkward Customer Service

    Inspire Customer Service Excellence Customer service is not just a checklist of activities. There is an art, style and grace (...)

    February 6, 2018
  • Leadership Lessons

    Successful executives learn their most important leadership lessons through: 70% Challenging assignments (job changes and stretch assignments); 20% Other people (...)

    January 30, 2018
  • Employee Feedback

    DOs and DON’Ts of Providing Effective Employee Feedback Employee feedback is essential to foster employee engagement. At The Ritz-Carlton, we (...)

    January 10, 2018

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