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Being Involved in the Planning of the Work that Affects Us

Several years ago, one of our hotels was undertaking a renovation of front desk area.  Initially, working together on the project were the typical expected players – the General Manager, (...)

October 18, 2023

  • Teachable Moment: Cleanliness

    SCENARIO If you can't master the basics, such as cleanliness in your workplace, how are your customers supposed to trust (...)

    May 10, 2019

  • The Power of Empowerment

    Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with The Ritz-Carlton knows a little bit about (...)

    March 19, 2019

  • Fostering Great Service

    DOs and DON’Ts of Fostering Great Service Fostering great service comes from the heart. If you have the spirit to serve (...)

    March 19, 2019

  • Effective Interview Engagement

    Increasing employee engagement investments by 10 percent can increase company profits by $2,400 per employee per year. With this information (...)

    March 16, 2019

  • Bank Mortgage Customer Service

    CUSTOMER SERVICE BANK MORTGAGE A young couple was buying a home for almost a million dollars. The day before the closing, (...)

    February 24, 2019

  • Customer Service Car Dealership

    CAR DEALERSHIP CUSTOMER SERVICE  A car dealership customer service experience can go one of many ways. A lady had reached (...)

    February 5, 2019

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