Listening is not a passive activity. To be a good listener, you must pay attention, ask clarifying questions and respond appropriately. Giving your full attention to someone means that you are not thinking about what you might say in response—or even worse, wondering what you might make for dinner. A good listener is alert and […]
How do you handle employee burnout or engage employees who have lost their passion? More than three quarters, or 76%, of employees are experiencing burnout symptoms while working from home, according to a recent study conducted by Spring Health. Despite that, fewer people are taking time off to re-charge, and in turn are working longer hours […]
Despite Social Distancing and Working from Home, Now More Than Ever You Should Be Focusing on Engagement with Your Co-workers and Employees. The CDC has recommended many essential precautions to address COVID-19 and as a result, social distancing and working from home are the new normal in many of our daily lives. As states and […]
Workplace friendships at work may seem like a potential distraction to productivity, but research from Gallup points out that employees who find a best friend at work “are seven times as likely to be engaged in their jobs, are better at engaging customers, produce higher quality work, have higher well-being, and are less likely to get injured […]
Ladies and gentlemen of The Ritz-Carlton exercise discretion when expressing themselves. As a professional, it’s always important to choose your words carefully. Discretion is paramount when it comes to protecting our guests. This is particularly true when speaking about other people such as your colleagues and clients. By following these three simple guidelines, you can […]
Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with The Ritz-Carlton knows a little bit about how we believe in using empowerment to support (and well, empower) our Ladies & Gentlemen. Each Lady & Gentleman at The Ritz-Carlton, at all levels, are empowered to spend a dedicated amount per guest, per […]
Increasing employee engagement investments by 10 percent can increase company profits by $2,400 per employee per year. With this information in mind, it’s clear why effective interview engagement matters throughout each point in the hiring cycle is critical. SCENARIO A bright, young, talented job candidate comes to an office for a job interview. During the […]
“You’ve got to eat while you dream. You’ve got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.”— Jack Welch, former chairman […]
DOs and DON’Ts of Providing Effective Employee Feedback Employee feedback is essential to foster employee engagement. At The Ritz-Carlton, we always say that feedback is a gift. This is especially true when providing employee feedback. Sharing this important information on an ongoing basis will mitigate surprises when it comes time for the annual review process. […]