Several years ago, one of our hotels was undertaking a renovation of front desk area. Initially, working together on the project were the typical expected players – the General Manager, the Director of Engineering, and an outside design firm. The employees who would be using the newly designed area enlivened Service Value 9, “I am […]
Courage is the common trait in leaders who are considered visionary disruptors. Being a leader, unlike being a manager, requires a lot of characteristics and these are all magnified with today’s evolving work environments. Empathy, passion, accountability, and mindfulness are all important. Many leaders, even great ones, don’t all have the exact same set of […]
No one likes to be lost– literally or figuratively. When colleagues or customers are seeking directions, ensure what you provide actually shows the way. Two ladies dressed in golf attire approach the clubhouse near the edge of the course. Although they are dressed for the part, they are guests at the club and do not […]
“You’ve got to eat while you dream. You’ve got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.”— Jack Welch, former chairman […]
Successful executives learn their most important leadership lessons through: 70% Challenging assignments (job changes and stretch assignments); 20% Other people (bosses, coaches, mentors, etc.) and 10% Formal courses and books. (source) Learning is a life-long journey. “I learn best by doing.” Isn’t the ultimate goal of learning to be able to do the thing that […]