Experience our Commitment to Culture
This inspiring, engaging and interactive experience takes place at various Ritz-Carlton properties, and allows attendees to observe firsthand the Ladies and Gentlemen of the brand in action. The full day program is composed of two of The Ritz-Carlton Leadership Center’s main onsite offerings: Service Excellence Culture and Memorable Customer Service. Participants get an exclusive opportunity to engage with our Ladies and Gentlemen at our internal Daily Line-up and Employee Panel.
The Ritz-Carlton Brand Experience offers attendees a comprehensive look into our world-class culture and business practices that have been consistently successful for decades around the globe.
Through this immersive one-day experience, participants are introduced to The Ritz-Carlton’s best practices for:
- Fostering an environment of employee engagement, which is a key driver in creating memorable customer service
- Curating thoughtful experience strategies that support continuity and sustainability for long-term success
- Embracing the values, mission and vision of your organization to provide a consistent customer experience
- Creating passionate advocates for your brand
This illustrious experience grants attendees a perspective on the brand’s commitment to culture and the Ladies and Gentlemen who enliven service excellence worldwide.
“At The Ritz-Carlton our Ladies and Gentlemen are the most important resource in our service commitment to our guests.” – The Ritz-Carlton Employee Promise
Explore program details and available delivery options for The Ritz-Carlton Brand Experience here.