Our insights – at your convenience.
Our Presentations & Workshops are all facilitated by our expert team of Consultants and can be held at a location of your choosing, at a time convenient for you.
Learn more about each of our programs below, including topics covered, intended outcomes and available delivery options – spanning our half or full day format to a keynote tailored to your program needs.
Contact us to explore the best experience for your goals.
Explore our Presentations & Workshops
One cannot extend legendary service without having robust systems and processes in place.
As an award-winning employment brand, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Whether you’ve re-opened your business in a changed world or are faced with re-vitalizing a flagging culture that has shifted to a virtual or hybrid work environment, our trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent.
Leaders ready to transform their organization will walk away with actionable idea...
Any brand not emotionally engaging their customers, risks losing those customers to a competitor that will. Especially in a volatile market, consumers are likely to spend time and money where they feel valued.
At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every Lady and Gentleman is educated in the emotional and psychological aspects of service. With this program, you will learn how our time-tested methodologies foster a culture of personalized service and genuine care. Demystifying the legendary Ritz-Carlton Mystique, we will show you exactly how to anticipate and fulfill unexpressed ...
Rebuild team confidence and restore focus by re-energizing the time-tested fundamentals of customer service.
Both inspiring and tactical, this session empowers your professionals to engage with empathy, enhance communication skills, and lean into consistency – whether your employees are performing in-person or through a digital environment. Stressed by changes spanning each of our businesses, adjusting to remote work environments, daunted by newly digitized job tasks, the engagement level of your employees can plummet— and take morale, productivity, and customer loyalty down with it.
This highly engaging program will em...
The Ritz-Carlton has been service recovery obsessed for decades – tracking every guest incident, how it is handled, analyzing resolution success, surveying guest satisfaction, and rewarding employees for empowered solutions.
In this knowledge transfer sessio Learn More
Whether staff need re-energizing, employees need re-engagement, prolonged change management has exacted a toll on organizational trust, or your leaders are simply ready for next-level development, secure the future success of your organization with this toolkit of critical management skills.
Participants discover the Why and How of motivating teams, inspiring buy-in, communicating effectively and modeling integrity. Your trusted advisor will reveal how The Ritz-Carlton maximizes the talent of leaders, leveraging their strengths to support our legendary brand’s continued success and relevance in today’s rapidly changing global ma...