Presentations & Workshops

Our insights – at your convenience.

Our Presentations & Workshops are all facilitated by our expert team of Consultants and can be held at a location of your choosing, at a time convenient for you.

Learn more about each of our programs below, including topics covered, intended outcomes and available delivery options – spanning our half or full day format to a keynote tailored to your program needs.

Contact us to explore the best experience for your goals.

Explore our Presentations & Workshops

Employee mindset has everything to do with whether your business survives or thrives because engaged employees create engaged and loyal customers.

An award-winning employment brand, through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Whether you’re re-opening your business in a changed world or re-vitalizing a flagging culture that has shifted to a virtual work environment, our trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent. Leaders ready to transform their org...

Any brand not emotionally engaging their customers risks losing those customers to a brand who will– and in anxious times, consumers are especially likely to spend time and money where they feel safe and valued.

At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every Lady & Gentleman is educated in the emotional and psychological aspects of service. With this program you will learn how our time-tested methodologies foster a culture of personalized service and genuine care albeit in-person or through virtual engagement. Demystifying the legendary Ritz-Carlton mystique, we will show yo...

Stressed by changes spanning each of our businesses, adjusting to the new realities/restrictions a return to office (RTO) represents, daunted by newly digitized job tasks, the engagement level of your employees can plummet— and take morale, productivity, and customer loyalty down with it.

Rebuild team confidence and restore focus by re-energizing the time-tested fundamentals of customer service. Both inspiring and tactical, this session empowers your professionals to engage with empathy, handle crucial conversations with anxious customers, and lean into consistency – whether your employees are performing in-person or through a...

An ever-changing world has forced all of us to face anxious internal and external customers who are grappling with increased wait times, unfamiliar digitized products and platforms, altered product menus, supply chain delays and suspension of face-to-face services.

The Ritz-Carlton has been service recovery obsessed for decades – tracking every guest incident, how it is handled, analyzing resolution success, surveying guest satisfaction, and rewarding employees for empowered solutions. In this knowledge transfer session ideal for employees performing in either a virtual or live business environment, we share our methodology, hig...

Creating an excellent service culture for patients begins with creating trust.

To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry. Throughout this journey, you will also learn how service provider onboarding and empowerment drive an elevated patient experience.

Distinctive Topics

Explore and experience the business foundations of The Ritz-Carlton.

Explore the award-winning, transformational business practices of The Ritz-Carlton while experiencing The Ritz-Carlton ambiance. This journey will bring The Ritz-Carlton processes to life through our Ladies & Gentlemen and will provide the opportunity to observe strategic cultural practices such as a Line-Up and interact during an Employee Panel.

Absorb our foundational processes, such as The Gold Standards, our key processes for onboardin...

Onsite Programs & Experiences

Conference Keynotes

Onsite Programs & Experiences

Learning Journey Design & Delivery

Onsite Programs & Experiences

The Ritz-Carlton Brand Experience