Explore and Experience the Business Foundations of our Brand
Explore the award-winning, transformational business practices of The Ritz-Carlton while experiencing The Ritz-Carlton ambiance. This journey will bring The Ritz-Carlton processes to life through our Ladies & Gentlemen and will provide the opportunity to observe strategic cultural practices such as a Line-Up and interact during an Employee Panel.
Absorb our foundational processes, such as The Gold Standards, our key processes for onboarding and empowerment, and The Ritz-Carlton method for fulfilling unexpressed wishes, in the environment where they are all enlivened: a relaxed yet refined Ritz-Carlton hotel.
Intended Audience
- All levels of professionals who are responsible for the customer experience or engagement disciplines through either first-hand interaction or management responsibility, such as a Chief People Officer, Vice President of Customer Experience, Human Resources Manager, Customer Service Representative, or a Front Desk Agent.
Distinctive Topics
- The Foundation of The Ritz-Carlton: Explore a comprehensive overview of the company’s culture, and key processes and service principles, and their real-life applicability to all organizations.
- The Effects of Ambiance on Culture: Observe first-hand exceptional and deliberate service at The Ritz-Carlton while learning how these strategic choices foster culture.
- Bringing the Vocabulary to Life: Understand the nuances of industry terms such as Empowerment, Engagement, Staying-in-the-Moment, and Surprise-and-Delight and how these elements are brought to life at The Ritz-Carlton.
- The Journey of Ritz-Carlton Service: If an elevated service culture ends in personalized, anticipatory service, it begins with a clearly written service strategy. Take a sojourn through this entire process.
Pricing & Details
This program is available as:
- A six-hour onsite speaking engagement at a Ritz-Carlton Hotel. Please contact us for pricing and availability.