Customer Experience: Missed Train

KINDNESS MAKES A BAD DAY BETTER A young businesswoman ran into a major train station to travel from Washington D.C. to New York City. ...

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  • John’s Perspective: My Tips for Mindfulness in Meetings

    August 30th, 2018

    John's Perspective We all talk and hear about “mindfulness” – how to be more mindful at work, with your friends and ...

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    Customer Experience: A Child’s Party

    August 21st, 2018

    A LESS-THAN-SMOOTH CELEBRATION An anxious mother had booked an indoor play area for her toddler son’s birthday. She had planned it all ...

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    Incorporate Civility Into Your Discussions

    July 2nd, 2018

    John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...

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    Tips For Giving Effective Constructive Feedback

    June 13th, 2018

    John's Perspective Even if unpleasant to do, giving constructive feedback is necessary. Being a leader and effective manager ...

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    Customer Experience: Luxury Fashion

    June 6th, 2018

    LUXURY SHOPPERS EXPECT A PERSONALIZED, ELEVATED RETAIL EXPERIENCE A busy executive decided she was going to invest some of her precious ...

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    To Be A Visionary, Try Having Courage

    May 31st, 2018

    John's Perspective Courage is the common trait in leaders who are considered visionary disrupters. Being a leader, unlike being ...

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    Let’s Also Foster Gratitude and Compassion

    May 24th, 2018

    John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...

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    The Power of Empowerment

    May 18th, 2018

    John's Perspective Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with ...

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    Increase Your Engagement With This Tip

    May 16th, 2018

    Some work enviroments are not very engaging. Some of us may feel at the mercy of our leaders or the larger organization, when it ...

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    Transform Customer Problems Into Opportunities

    May 11th, 2018

    Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...

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