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Increase Your Engagement With This Tip

Some work environments are not very engaging. Some of us may feel at the mercy of our leaders or the larger organization, when it ...

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  • Transform Customer Problems Into Opportunities

    May 28th, 2019

    Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...

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    Customer Experience: A Child’s Ballet

    December 20th, 2018

    CREATING MEMORIES AT THE BALLET A mother, a longtime lover of ballet, took her son to watch his first ballet. It was a shortened ballet, ...

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    John’s Perspective: Determine Your Currency

    December 13th, 2018

    John's Perspective Do you know what your professional currency really is? This is what motivates you and is the medium through ...

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    Customer Experience: Car Rental Company

    November 20th, 2018

    A WEBSITE AND CUSTOMER EXPERIENCE DISCONNECT A father was on his way to pick up his daughter after her soccer practice, so they could ...

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    Customer Experience: Cosmetics Boutique

    November 6th, 2018

    A PARTYGOER WHO NEEDED SERVICE QUICKLY A holiday partygoer rushed straight from her corporate office to her gym, to change out of her ...

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    John’s Perspective: Unplug to Be More Productive

    October 25th, 2018

    John's Perspective I’m a lucky man: I love what a do, and part of that is being on the road 3-5 weekdays (and sometimes ...

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    Customer Experience: Missed Train

    September 11th, 2018

    KINDNESS MAKES A BAD DAY BETTER A young businesswoman ran into a major train station to travel from Washington D.C. to New York City. ...

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    John’s Perspective: My Tips for Mindfulness in Meetings

    August 30th, 2018

    John's Perspective We all talk and hear about “mindfulness” – how to be more mindful at work, with your friends and ...

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    Customer Experience: A Child’s Party

    August 21st, 2018

    A LESS-THAN-SMOOTH CELEBRATION An anxious mother had booked an indoor play area for her toddler son’s birthday. She had planned it all ...

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    Incorporate Civility Into Your Discussions

    July 2nd, 2018

    John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...

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