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January 17th, 2017
The Ritz-Carlton Perspective When your employees receive consistent feedback throughout the year, they will not be surprised or blindsided ...
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January 12th, 2017
CUSTOMER SERVICE CAR DEALERSHIP A lady had reached the end of her vehicle lease agreement and she was instructed to make an appointment ...
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January 10th, 2017
The Ritz-Carlton Perspective Customers see employees as representatives of your company. Their manners, style and attitudes reflect on ...
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January 5th, 2017
CUSTOMER SERVICE LEGAL ADVICE A gentleman needed legal advice, and after reviewing a law firm’s website, he felt their legal team had ...
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January 3rd, 2017
The Ritz-Carlton Perspective Transparent leaders with no hidden agendas and who regularly share appropriate company information are very ...
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December 29th, 2016
CUSTOMER SERVICE PRINT VENDOR A lady had been working with a printer for several years. She needed a program printed for her dad’s ...
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December 27th, 2016
The Ritz-Carlton Perspective Customer comments can be hurtful. However, do not take them personally. Customers are upset at the ...
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December 22nd, 2016
CUSTOMER SERVICE BANK MORTGAGE A young couple was buying a home for almost a million dollars. The day before the closing, the bank ...
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December 20th, 2016
The Ritz-Carlton Perspective Real professionals can vehemently disagree with each other’s point of view and yet, remain respectful. DOs ...
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December 15th, 2016
CUSTOMER SERVICE HOME REPAIR The building staff needed to make a repair in a tenant’s apartment. Without any prior notification, a ...
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