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July 2nd, 2018
John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...
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June 13th, 2018
John's Perspective Even if unpleasant to do, giving constructive feedback is necessary. Being a leader and effective manager ...
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June 6th, 2018
LUXURY SHOPPERS EXPECT A PERSONALIZED, ELEVATED RETAIL EXPERIENCE A busy executive decided she was going to invest some of her precious ...
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May 31st, 2018
John's Perspective Courage is the common trait in leaders who are considered visionary disrupters. Being a leader, unlike being ...
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May 24th, 2018
John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...
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May 18th, 2018
John's Perspective Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with ...
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May 9th, 2018
John's Perspective Talent selection is about impressing both sides. Always ensure that all candidates think highly of your ...
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May 3rd, 2018
A NEW DOCTOR, A NEW PATIENT EXPERIENCE A young woman moved to a new house, several miles from her old apartment. This move meant her ...
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April 30th, 2018
John's Perspective Service recovery is a necessary part of conducting business. Invest in executing it properly and even in the ...
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February 28th, 2017
The Ritz-Carlton Perspective How much time are you spending each week speaking to your employees about passion and the purpose of their ...
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