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May 24th, 2018
John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...
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May 18th, 2018
John's Perspective Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with ...
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May 16th, 2018
Some work enviroments are not very engaging. Some of us may feel at the mercy of our leaders or the larger organization, when it ...
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May 11th, 2018
Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a ...
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May 9th, 2018
John's Perspective Talent selection is about impressing both sides. Always ensure that all candidates think highly of your ...
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May 3rd, 2018
A NEW DOCTOR, A NEW PATIENT EXPERIENCE A young woman moved to a new house, several miles from her old apartment. This move meant her ...
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April 30th, 2018
John's Perspective Service recovery is a necessary part of conducting business. Invest in executing it properly and even in the ...
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February 28th, 2017
The Ritz-Carlton Perspective How much time are you spending each week speaking to your employees about passion and the purpose of their ...
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February 23rd, 2017
Customer Experience: Airlines A couple arrived at the airport for their flight, and the monitor indicated that their plane was on time. ...
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February 21st, 2017
The Ritz-Carlton Perspective Peering at your computer or smartphone or having your back to the customer is not a warm welcome. It leaves a ...
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