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  • Incorporate Civility Into Your Discussions

    July 2nd, 2018

    John's Perspective It's acceptable to disagree, but it's never acceptable to be rude. As a leader, you will often be faced ...

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    Tips For Giving Effective Constructive Feedback

    June 13th, 2018

    John's Perspective Even if unpleasant to do, giving constructive feedback is necessary. Being a leader and effective manager ...

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    Customer Experience: Luxury Fashion

    June 6th, 2018

    LUXURY SHOPPERS EXPECT A PERSONALIZED, ELEVATED RETAIL EXPERIENCE A busy executive decided she was going to invest some of her precious ...

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    To Be A Visionary, Try Having Courage

    May 31st, 2018

    John's Perspective Courage is the common trait in leaders who are considered visionary disrupters. Being a leader, unlike being ...

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    Let’s Also Foster Gratitude and Compassion

    May 24th, 2018

    John's Perspective We talk a lot about creating productivity on our teams. But let's not forget about important qualities such ...

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    The Power of Empowerment

    May 18th, 2018

    John's Perspective Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with ...

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    Job Candidates Are Also Customers

    May 9th, 2018

    John's Perspective Talent selection is about impressing both sides. Always ensure that all candidates think highly of your ...

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    Patient Experience: A New Doctor

    May 3rd, 2018

    A NEW DOCTOR, A NEW PATIENT EXPERIENCE A young woman moved to a new house, several miles from her old apartment. This move meant her ...

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    The Worst Apology I’ve Ever Heard

    April 30th, 2018

    John's Perspective Service recovery is a necessary part of conducting business. Invest in executing it properly and even in the ...

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    Making Work Meaningful

    February 28th, 2017

    The Ritz-Carlton Perspective How much time are you spending each week speaking to your employees about passion and the purpose of their ...

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