April 4th, 2016
55% say easy access to information and support can make them fall in love with a brand. (source) Advice from Joseph Quitoni, Corporate ...
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March 23rd, 2016
In this guest blog post, Bill Quiseng, customer service speaker, blogger and award-winning author, weighs in on a guest story from The ...
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March 18th, 2016
Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are pleasant when conversing with ...
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March 4th, 2016
Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are discreet when expressing ...
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February 29th, 2016
77% of customers surveyed say that valuing their time is the most important thing a company can do to provide them with good online ...
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February 24th, 2016
In this guest blog post, Chip R. Bell, a renowned keynote speaker and the author of several best-selling books, shares his unique ...
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February 3rd, 2016
Customer service is not just a checklist of activities. There is an art, style and grace to customer service. When performed well, ...
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February 1st, 2016
Research shows nurses in acute care complete 100 tasks per shift, with interruptions every three minutes. (source) Advice from Alexandra ...
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January 6th, 2016
One of the Service Values at The Ritz-Carlton is “I am always responsive to the expressed and unexpressed wishes and needs of our ...
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January 4th, 2016
Avoiding negative words like “can’t,” “won’t,” or “don’t” can reduce Customer Effort Scores by 18.5%. ...
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