February 24th, 2016
In this guest blog post, Chip R. Bell, a renowned keynote speaker and the author of several best-selling books, shares his unique ...
Read More
February 3rd, 2016
Customer service is not just a checklist of activities. There is an art, style and grace to customer service. When performed well, ...
Read More
February 1st, 2016
Research shows nurses in acute care complete 100 tasks per shift, with interruptions every three minutes. (source) Advice from Alexandra ...
Read More
January 6th, 2016
One of the Service Values at The Ritz-Carlton is “I am always responsive to the expressed and unexpressed wishes and needs of our ...
Read More
January 4th, 2016
Avoiding negative words like “can’t,” “won’t,” or “don’t” can reduce Customer Effort Scores by 18.5%. ...
Read More
November 25th, 2015
The employees of The Ritz-Carlton—known as our Ladies and Gentlemen—aim to craft unique, memorable and personal experiences that ...
Read More
November 20th, 2015
Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen have an attitude of gratitude. No matter ...
Read More
October 30th, 2015
Imagine if every person acted like a lady or gentleman….. Etiquette Tip: Ladies and gentlemen are concise when expressing ...
Read More
October 26th, 2015
By 2020, customer experience will overtake price and product as the key brand differentiator. (source) Advice from John Cashion, Corporate ...
Read More
October 12th, 2015
Reducing your customer defection rate by 5% can increase your profitability by 25 to 125%. (source) Advice from Jennifer Blackmon, ...
Read More
