Guest Stories

The Value of Personalized Customer Service

July 27th, 2016

In order to build relationships and create memorable moments for customers, you must move beyond thinking of customer service as simply ...

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Creating Magnetic Connections with Customers Without Crossing the Line

June 22nd, 2016

In this guest post, Kate Nasser, The People Skills Coach™, customer service maven and keynoter, shares her perspective on a guest story ...

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Turning Emotional Connections into Magical Memories

May 25th, 2016

In this guest blog post, Ian Golding, CCXP, a Certified Customer Experience Professional and Customer Experience Specialist, shares his ...

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Proactive Customer Service

April 27th, 2016

Why are birthdays and weddings such cherished events? Partly it’s because of the scrumptious cakes and partly it’s because of the ...

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“Does this employee care about me?”

March 23rd, 2016

In this guest blog post, Bill Quiseng, customer service speaker, blogger and award-winning author, weighs in on a guest story from The ...

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Guest Story: A New Family

December 23rd, 2015

Storytelling is an important part of The Ritz-Carlton culture. The employees of The Ritz-Carlton—known as our Ladies and ...

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Guest Story: Celebrating Guests for Life

November 25th, 2015

The employees of The Ritz-Carlton—known as our Ladies and Gentlemen—aim to craft unique, memorable and personal experiences that ...

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Guest Story: Giving and Receiving

October 28th, 2015

The best gifts are the ones that are a delight for the giver as well as for the receiver. At The Ritz-Carlton, our employees—known as our ...

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Guest Story: Commitment to Wow Moments

September 23rd, 2015

Have you ever written a thank you card to someone but then forgotten to mail it? For those of us who are postally challenged, this scenario ...

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Guest Story: Listening and Customer Service

August 26th, 2015

Connecting with customers or patients requires more than basic chitchat. Discussing the weather or the latest sporting event may be a good ...

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The Ritz-Carlton