Ritz-Carlton Perspective

Navigating Professional Disagreements

December 20th, 2016

The Ritz-Carlton Perspective Real professionals can vehemently disagree with each other’s point of view and yet, remain respectful. DOs ...

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Fostering Great Service

December 13th, 2016

The Ritz-Carlton Perspective Great service comes from the heart. If you have the spirit to serve and are genuine, you can extend ...

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Engaging With Your Customers

December 6th, 2016

The Ritz-Carlton Perspective Closed questions do nothing to connect with customers or patients because they lead to “yes” and “no” ...

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Everyone in the audience was thrilled by the amount of practical take-home strategies to improve customer experience.
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