September 29th, 2016
SCENARIO Travelers sit at their gate at the airport waiting to board their plane. At the scheduled time of boarding, it is announced ...
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September 22nd, 2016
SCENARIO Two ladies dressed in golf attire approach the clubhouse near the edge of the course. Although they are dressed for the part, ...
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September 15th, 2016
SCENARIO A prospective college student and her family visit a school, one of a long list. The family goes on a tour of the school and has ...
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September 8th, 2016
SCENARIO A hotel guest, Mr. Smith, approaches the front desk ready to check in. Mr. Smith has a pleasant check-in experience; the agent is ...
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August 25th, 2016
SCENARIO A grandmother was flying home to see her daughter and grandkids for a long weekend. She left early for the airport, but hit ...
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August 18th, 2016
SCENARIO A man and a woman were having a nice dinner at a restaurant, when the woman received an important phone call. The woman stepped ...
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August 11th, 2016
SCENARIO A department was having a brainstorming meeting. Colleagues were sharing ideas and asking questions. An employee was answering a ...
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August 4th, 2016
SCENARIO A business traveler arrives at an airport lounge and is buzzed into the large reception area. Behind the huge front desk, the ...
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