Inspiring an Exceptional Customer Experience

What does it take to become an organization that consistently delivers an exceptional customer experience? This one-day Symposium on Monday, October 30, 2017 introduced our attendees to the principles that produce a culture conducive to an elevated customer experience and provided inspiration to adopt a service excellence mindset.

Presentation Highlights

At our 2017 Symposium, enriching thought-starters were shared about what it takes to start transforming your customer experience culture by leveraging employee engagement, personalized service, and more. Benchmarking was enhanced and personalized through key learning activities. Attendees also had the opportunity to network and ask questions of our accomplished executive panel,.

2017 Agenda 

  • 7:30 to 8:30 AM  Registration & Breakfast
  • 8:30 to 8:45 AM – Welcome
  • 8:45 to 9:30 AMCulture, Where the Journey Begins – How a strong culture creates a sustainable environment for customer service excellence
  • 9:30 to 10:00 AMThe Civility-Service Equation – How The Ritz-Carlton utilizes a few basic principles to create an atmosphere designed for customer service excellence
  • 10:00 to 10:20 AM – Learning Activity
  • 10:20 to 10:50 AM – Break
  • 10:50 to 11:20 AMPiloting a Course to Employee Engagement – How leaders set the flight path for employee engagement
  • 11:20 AM to 12:00 PMBuilding a Strengths-Based Culture – The seven most critical aspects for employee engagement
  • 12:00 to 1:00 PM – Networking Lunch
  • 1:00 to 1:30 PMPositive and Lasting Imprints – How The Ritz-Carlton turns every interaction into a defining moment
  • 1:30 to 2:00 PMThe Art of Apologizing – How to craft a genuine apology
  • 2:00 to 2:40 PM – Learning Activity
  • 2:40 to 3:00 PM – Break
  • 3:00 to 3:45 PM – The Ritz-Carlton Executive Panel
  • 3:45 to 5:00 PM – Networking Reception

If you are interested in inquiring about our 2018 Symposium, please call us at 301.547.4806 or email us at leadershipcenter@ritzcarlton.com