Please Join Us For…

Your Journey to Service Excellence – The Ritz-Carlton approach to legendary service, employee engagement and a customer-centric culture on Monday, April 13, 2015, at The Ritz-Carlton, Dallas (limited to 200 attendees)Learn more about the keynote speaker, the presentation speakers, and the members of The Ritz-Carlton Executive Panel.

Symposium Agenda

Time Title
7:30 to 8:30am Registration & Continental Breakfast
8:30 to 9:00am Welcome & Introduction to the Day
9:00 to 9:30am Overview of Service Excellence Culture
9:30 to 10:00am Overview of Customer Service Reenergized
10:00 to 10:15am Break
10:15 to 10:45am Overview of Memorable Customer Service
10:45 to 11:45am Keynote Speaker: Aaron McDaniel
Address: How to Attract, Inspire and Prepare
the Future Millennial Leaders of Your Organization
11:45 to 1:00pm Lunch and Networking
1:00 to 1:30pm Overview of Leadership & Employee Engagement
1:30 to 2:00pm Overview of Motivating Employees
2:00 to 2:30pm Break
2:30 to 3:30pm The Ritz-Carlton Executive Panel
3:30 to 5:00pm Networking Reception (optional)

Pricing Options

Options Pricing
Early Bird Price (Enrollment & Payment Received by December 31, 2014) $750 (Price includes continental breakfast, lunch and breaks)
Regular Price (Payment Received After December 31, 2014) $899 (Price includes continental breakfast, lunch and breaks)