Please Join Us For…
Your Journey to Service Excellence – The Ritz-Carlton approach to legendary service, employee engagement and a customer-centric culture on Monday, April 13, 2015, at The Ritz-Carlton, Dallas (limited to 200 attendees). Please review the agenda below to learn more about the presentations, speakers, keynote address and the members of The Ritz-Carlton Executive Panel. (Schedule subject to change if necessary)
$899 (Price includes continental breakfast, lunch and breaks)
|7:30 to 8:30am||Registration & Continental Breakfast|
|8:30 to 8:45am||Welcome & Introduction to the Day||Diana Oreck|
|8:45 to 9:30am||An Overview of Service Excellence Culture
What are the building blocks of a corporate culture? How do we sustain the culture? If there is no culture, do we exist? Remember, culture trumps strategy every time!
|9:30 to 10:00am||An Overview of Customer Service Reenergized
Understand how The Ritz-Carlton utilizes a few basic principles to create an atmosphere designed for customer service excellence.
|10:00 to 10:15am||Break|
|10:15 to 10:45am||An Overview of Memorable Customer Service
Understand how The Ritz-Carlton turns every interaction into a defining moment to deliver unique, memorable and personal experiences which in turn lead to profitability and organizational success.
|10:45 to 12:00pm||Address: How to Attract, Inspire and Prepare the Future Millennial Leaders of Your Organization||Keynote Speaker: Aaron McDaniel|
|12:00 to 1:00pm||Lunch and Networking|
|1:00 to 1:30pm||An Overview of Leadership & Employee Engagement
Explore how leadership is a choice, and what motivates leaders to find their voice and set the stage for others.
|1:30 to 2:00pm||An Overview of Motivating Employees
Redefine the way you view motivation and understand what drives desire and passion in others.
|2:00 to 2:30pm||Finale
Financial results and evidence-based research
Dr. Jill Guindon-Nasir
|2:30 to 3:00pm||Break|
|3:00 to 4:00pm||The Ritz-Carlton Executive Panel||Diana Oreck
Roberto van Geenen
|4:00 to 5:00pm||Networking Reception (optional)|