Symposium: An Introduction to Service Excellence

The symposium is a one-day event that takes place at The Ritz-Carlton, Naples and includes presentations, a Ritz-Carlton Executive Panel and an optional networking reception. You will hear about the strategies and concepts that produce a sustainable culture of service excellence at The Ritz-Carlton.

Presentation Highlights

The Corporate Directors of Culture Transformation from The Ritz-Carlton Leadership Center will give the following half-hour presentations (schedule subject to change if necessary):

• Culture, Where the Journey Begins

    How a strong culture creates a sustainable environment for service excellence

• The Civility-Service Equation

    How The Ritz-Carlton utilizes a few basic principles to create an atmosphere designed for customer service excellence

• Unleash to Power of Employee Engagement

    How to move employees to action beyond culture

• Positive and Lasting Imprints

    How The Ritz-Carlton turns every interaction into a defining moment

• The Art of an Apology

    How The Ritz-Carlton turns mishaps into positive memories


Symposium Date Pricing
October 13, 2016 Early bird price is $750 (registration and payment must be received by June 30, 2016)
Full Price is $899 (all registrations and payments received after June 30, 2016)
(Price includes continental breakfast, lunch, and breaks)


October 2016 Symposium
The Ritz-Carlton, Naples is offering a rate of $289 USD for Symposium attendees. Call 1-800-826-1895 to make your hotel reservation and ask for the rate for “Symposium – The Ritz-Carlton Leadership Center