Symposium: Your Journey to Service Excellence

The symposium is a one-day event that takes place at The Ritz-Carlton and includes presentations, a keynote address, a Ritz-Carlton Executive Panel and an optional networking reception. You will hear about the strategies and concepts that produce a sustainable culture of service excellence at The Ritz-Carlton. Learn more about the presentations, speakers, keynote address and Executive Panel below. (Schedule subject to change if necessary)

Presentation Highlights

The Corporate Directors of Culture Transformation from The Ritz-Carlton Leadership Center will give the following half-hour presentations:

• Culture: A Growth Medium for Excellence

    What are the building blocks of a corporate culture? How do we sustain the culture? If there is no culture, do we exist? Remember, culture trumps strategy every time!

• The Bond of Civility and Service

    Understand how The Ritz-Carlton utilizes a few basic principles to create an atmosphere designed for customer service excellence.

• Replicating Memorable Service

    Understand how The Ritz-Carlton turns every interaction into a defining moment to deliver unique, memorable and personal experiences that in turn lead to profitability and organizational success.

• The DNA of Service Leadership

    Explore how leadership is a choice, and what motivates leaders to find their voice and set the stage for others.

• Employee Motivation: The Missing Link

    Redefine the way you view motivation and understand what drives desire and passion in others.

Keynote Speakers

Speaker: Steve Gutzler
Keynote: Emotional Intelligence for Extraordinary Leadership

The Ritz-Carlton Executive Panel

  • Herve Humler, President & Chief Operations Officer
  • Diana Oreck, Vice President, The Ritz-Carlton Leadership Center
  • Leeny Oberg, Chief Financial Officer
  • Lisa Holladay, Vice President, Global Brand Marketing


Symposium Date Pricing
November Symposium – Early-Bird Pricing $750 – Payment must be received by August 1, 2015 (Price includes continental breakfast, lunch, and breaks)
November Symposium – Full Price $899 – Registrations and payments received after August 1, 2015 (Price includes continental breakfast, lunch, and breaks)


November Symposium
The Ritz-Carlton, Tysons Corner is offering a rate of $269 USD for Symposium attendees. Call 1-800-826-1895 to make your hotel reservation and ask for the rate for “Symposium – The Ritz-Carlton Leadership Center