Inspiring an Exceptional Customer Experience

Our 2018 Symposium was on Tuesday, May 15th at The Ritz-Carlton, Tysons Corner and provided inspiration and principles to adopt an organizational culture conducive to customer experience excellence.

Presentation Highlights

Our 2018 Executive Panel included the following distinguished Marriott International executives:

  • Alex Ahluwalia: Senior Vice President, Global Operations
  • Allison Sitch: Vice President, Public Relations, Americas
  • Donna McNamara: Vice President, Global Brand Management, The Ritz-Carlton, The Ritz-Carlton Reserve, Bulgari Hotels & Resorts
  • Rainer Zinngrebe: Vice President, Culinary, Corporate Chef for MILUX

Agenda Highlights 

  • Registration & Breakfast
  • Welcome from Antonia Hock, Vice President, The Ritz-Carlton Leadership Center
  • The Roles of Culture & Civility in the Customer Experience
  • Employee Engagement: Piloting a Course to Lasting Imprints
  • Networking Lunch
  • Learning Activity
  • Art of the Apology
  • Executive Panel Discussion
  • Networking Reception

Pricing & Registration

To register for our 2019 Symposium or inquire about pricing, please call us at 301.380.9570, email us at, or register here.