Please Join Us For…

Your Journey to Service Excellence – The Ritz-Carlton approach to legendary service, employee engagement and a customer-centric culture on Monday, April 13, 2015, at The Ritz-Carlton, Dallas (limited to 200 attendees). Please review the agenda below to learn more about the presentations, speakers, keynote address and the members of The Ritz-Carlton Executive Panel. (Schedule subject to change if necessary)


$899 (Price includes continental breakfast, lunch and breaks)

Symposium Agenda

Time Title Presenter(s)
7:30 to 8:30am Registration & Continental Breakfast
8:30 to 8:45am Welcome & Introduction to the Day Diana Oreck
8:45 to 9:30am An Overview of Service Excellence Culture
What are the building blocks of a corporate culture? How do we sustain the culture? If there is no culture, do we exist? Remember, culture trumps strategy every time!
Jeff Hargett
9:30 to 10:00am An Overview of Customer Service Reenergized
Understand how The Ritz-Carlton utilizes a few basic principles to create an atmosphere designed for customer service excellence.
Jennifer Blackmon
10:00 to 10:15am Break
10:15 to 10:45am An Overview of Memorable Customer Service
Understand how The Ritz-Carlton turns every interaction into a defining moment to deliver unique, memorable and personal experiences which in turn lead to profitability and organizational success.
Joseph Quitoni
10:45 to 12:00pm Address: How to Attract, Inspire and Prepare the Future Millennial Leaders of Your Organization Keynote Speaker: Aaron McDaniel
12:00 to 1:00pm Lunch and Networking
1:00 to 1:30pm An Overview of Leadership & Employee Engagement
Explore how leadership is a choice, and what motivates leaders to find their voice and set the stage for others.
Alexandra Valentin
1:30 to 2:00pm An Overview of Motivating Employees
Redefine the way you view motivation and understand what drives desire and passion in others.
Jennifer Blackmon
2:00 to 2:30pm Finale
Financial results and evidence-based research
Diana Oreck
Dr. Jill Guindon-Nasir
2:30 to 3:00pm Break
3:00 to 4:00pm The Ritz-Carlton Executive Panel Diana Oreck
Allison Sitch
Janet Souter
Roberto van Geenen
4:00 to 5:00pm Networking Reception (optional)