Douglas Piil is an International speaker whose has provided seventeen years of leadership within The Ritz-Carlton organization. Through this tenure, he has acquired a deep understanding of the core philosophical principles and values that propel this organization to be recognized as the preeminent luxury hospitality brand in the world. As the Area Manager of Performance Improvement for the Americas with The Ritz-Carlton’s corporate Quality Division, Doug facilitated well over one hundred property and multi-property initiatives that drove improvements in guest engagement metrics, defect mitigations and financial performance enhancements over a span of six years. Prior to joining The Ritz-Carlton corporate office, Doug held Executive Leadership roles at The Ritz-Carlton, Kapalua and The Ritz-Carlton, Reynolds. He was recognized for outstanding contributions for driving best in class successes in all three pivotal performance metrics of Employee Engagement, Guest Engagement and Income Generation simultaneously. Doug displays an intense passion in both his professional and personal life. He is an avid athlete who has represented the United States at the World Triathlon Championships and has competed in a multitude of Ironman and Xterra Triathlons. He currently resides in San Clemente, California with his wife and two children.