Empowerment will make your organization more efficient and customer-focused. Almost everyone familiar with The Ritz-Carlton knows a little bit about how we believe in using empowerment to support (and well, empower) our Ladies & Gentlemen. Each Lady & Gentleman at The Ritz-Carlton, at all levels, are empowered to spend a dedicated amount per guest, per […]
DOs and DON’Ts of Fostering Great Service Fostering great service comes from the heart. If you have the spirit to serve and are genuine, you can extend personalized service. DO try to hire employees who already have a passion for service. Passion produces an intense emotional connection. Employees who are driven by service are more willing to […]
Increasing employee engagement investments by 10 percent can increase company profits by $2,400 per employee per year. With this information in mind, it’s clear why effective interview engagement matters throughout each point in the hiring cycle is critical. SCENARIO A bright, young, talented job candidate comes to an office for a job interview. During the […]