Now is the Time: Transform Your Approach To Experience with Our Upcoming Course
Whether you’re re-opening your business in a changed world or re-vitalizing a flagging culture that has shifted to a virtual work environment, our trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent as well as powering a memorable customer experience.
We are ready to connect as soon as you wish to start your enrollment!
Welcoming You Back Safely
A desert oasis located in Palm Springs, California, we look forward to extending a warm welcome for your trip to The Ritz-Carlton, Rancho Mirage, and as part of that, your safety is our top priority. In response to current circumstances surrounding the COVID-19 pandemic, the hotel has implemented a variety of new protocols and elevated practices, keeping in mind the high standards of cleanliness and luxury service including:
- Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
- Mobile check-in and key are available.
- Enhanced public space cleanings and continued thorough in-room cleanings leveraging electrostatic spraying with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Course Overview & Distinctive Topics:
Through this two-day immersive course experience, attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.
Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at the beautiful Ritz-Carlton, Rancho Mirage. This course experience includes the following content as part of the action-rich agenda:
- Day 1: Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
- Day 2 | Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.
Enrollment, Pricing & Details:
- Enrollment: Please click here to start your enrollment.
- Course Dates: Wednesday, September 29 – Thursday, September 30, 2021
- This exclusive two-day learning experience will take place at The Ritz-Carlton, Rancho Mirage (located in California) for $4,500 per attendee.
- The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day, all executed in full compliance with local CDC & Hotel guidelines.
- Extended Hotel Room Rates for Attendees: We are elated to share that the hotel group rate will be available to registered attendees both three days pre- and post-course dates (pending availability at time of booking) for those wishing to extend their time in beautiful Palm Springs on either end of the course.
- Exclusive Spa Specials for Course Attendees: Once you are enrolled, we would be delighted to share a specially curated selection of Spa options, available with exclusive pricing for our September course attendees.
Ready to Enroll?
Because seating is limited, we do encourage early registration. Our last course sold out so don’t miss your opportunity to experience all that Rancho Mirage has to offer this Fall!
Your Safety is Our Top Priority
In response to current circumstances surrounding the COVID-19 pandemic, the hotel has implemented a variety of new protocols and elevated practices, keeping in mind the high standards of cleanliness and luxury service.