Update as of Monday, May 3, 2021: Please note that we are no longer accepting enrollments for this course as we are at capacity. We invite you to call us at 301.380.9570 and we would be delighted to assist you in placing you on a waitlist.
Thank you for interest – we hope to host you at a future onsite program!
Now is the Time: Transform Your Approach To Experience with Our Upcoming Course
Whether you’re re-opening your business in a changed world or re-vitalizing a flagging culture that has shifted to a virtual work environment, our trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent as well as powering a memorable customer experience.
Welcoming You Back Safely
A desert oasis located in Palm Springs, California, we look forward to extending a warm welcome for your trip to The Ritz-Carlton, Rancho Mirage, and as part of that, your safety is our top priority. In response to current circumstances surrounding the COVID-19 pandemic, the hotel has implemented a variety of new protocols and elevated practices, keeping in mind the high standards of cleanliness and luxury service including:
- Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
- Mobile check-in and key are available.
- Limited capacity course attendance with ample meeting space.
- Enhanced public space cleanings and continued thorough in-room cleanings leveraging electrostatic spraying with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
- Ladies and Gentlemen in Personal Protective Equipment (PPE). Guests are encouraged to bring their own masks, but the hotel will also provide masks.
Course Overview & Distinctive Topics:
Through this two-day immersive course experience, attendees ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees in today’s fast-paced, ever-changing new world.
Facilitated by one of our skilled advisors, attendees will also get the chance to experience our brand’s best practices firsthand by attending this world-class onsite experience at the beautiful Ritz-Carlton, Rancho Mirage. This course experience includes the following content as part of the action-rich agenda:
- Day 1: Culture of Excellence | Building Success From Within: Through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience.
- Day 2 | Brand Differentiating Service | Delivering an Elevated Experience: Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and make indelible impressions that create passionate internal and external brand advocates.
Enrollment, Pricing & Details:
- Enrollment: Unfortunately, registration for this course is now closed. We invite you to call us at 301.380.9570 and we would be delighted to assist you in placing you on a waitlist.
- Course Dates (with Limited Capacity): Wednesday, May 19 – Thursday, May 20, 2021
- This exclusive two-day learning experience will take place at The Ritz-Carlton, Rancho Mirage (located in California) for $4,500 per attendee.
- The registration fee includes two exhilarating days of content, breakfasts, lunches, breaks, and a networking reception on the first day, all executed in full compliance with local CDC & Hotel guidelines.
- Extended Hotel Room Rates for Attendees: We are elated to share that the hotel group rate will be available to registered attendees both three days pre- and post-course dates (pending availability at time of booking) for those wishing to extend their time in beautiful Palm Springs on either end of the course.
Your Safety is Our Top Priority
In response to current circumstances surrounding the COVID-19 pandemic, the hotel has implemented a variety of new protocols and elevated practices, keeping in mind the high standards of cleanliness and luxury service.