Upcoming Onsite and Virtual Courses

Immerse Yourself in our Best Practices

We are delighted to share that enrollment is available for the upcoming courses outlined below.

Please note that our courses – virtual and onsite – do have limited capacity to ensure a personalized, engaging experience for each of our attendees, and as such, early enrollment is encouraged.

Our Ladies and Gentlemen are continuously shaping exciting course experiences throughout the year, with additional locations to be announced. Additionally, you are welcome to contact us at 301.380.0100 to learn more.

Upcoming Onsite and Virtual Courses

Aug 2024 Aug 13-14, 2024 13-14
Sep 2024 Sep 10-12, 2024 10-12

Virtual Course: Best Practices & Foundations of Our Brand

Multi-day Virtual Course (Option to Bundle with The Art of Service Recovery)
Sep 2024 Sep 19-20, 2024 19-20

Onsite Course: A Culture of Excellence & Brand Differentiating Service

The Ritz-Carlton, Los Angeles | Los Angeles, California
Sep 2024 Sep 24-24, 2024 24

Virtual Course: The Art of Service Recovery

Single-day Virtual Course (Option to Bundle with Foundations of our Brand)