As we round out year two of these historic times, the approach to retail will be forever changed – punctuated with a strong focus on online shopping more than ever before. This has been a popular shopping choice for years, but the pandemic is continuing to focus retailers on compressing their innovation cycles. Purchases will […]
Listening is not a passive activity. To be a good listener, you must pay attention, ask clarifying questions and respond appropriately. Giving your full attention to someone means that you are not thinking about what you might say in response—or even worse, wondering what you might make for dinner. A good listener is alert and […]
At The Ritz-Carlton, we are always looking at continuous improvement and our 12 Service Values are essential to how we create memorable experiences for our guests and clients around the globe. Of note, these values are results-driven and comprised of sentiments that point to what the end outcome should look like. They give our talented […]